The option to return items is valid for 14 days. If more than 14 days have passed since your purchase, we cannot offer an exchange or refund.
Only unused items in the same condition as when you received them are eligible for a return. The item must also be returned in its original packaging.
Refunds (if applicable)
Once your returned item is received and inspected, we will send you an email confirmation. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received your refund yet, first check your bank account.
Then contact your credit card company, as it may take some time for your refund to be officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all this and still have not received your refund, please contact us at contact@shamifamily.nl.
Discounted items (if applicable)
Refunds cannot be provided for discounted items.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at contact@shamifamily.nl.
Shipping
To return your product, you should mail it to:
De Huufkes 92, Nuenen, 5674TM, The Netherlands.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it may take for your exchanged product to reach you may vary depending on your location.
If you are shipping an item worth more than €75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
The option to return items is valid for 14 days. If more than 14 days have passed since your purchase, we cannot offer an exchange or refund.
Only unused items in the same condition as when you received them are eligible for a return. The item must also be returned in its original packaging.
Refunds (if applicable)
Once your returned item is received and inspected, we will send you an email confirmation. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received your refund yet, first check your bank account.
Then contact your credit card company, as it may take some time for your refund to be officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all this and still have not received your refund, please contact us at contact@shamifamily.nl.
Discounted items (if applicable)
Refunds cannot be provided for discounted items.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at contact@shamifamily.nl.
Shipping
To return your product, you should mail it to:
De Huufkes 92, Nuenen, 5674TM, The Netherlands.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it may take for your exchanged product to reach you may vary depending on your location.
If you are shipping an item worth more than €75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
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